Can you just' - words that should strike fear and how to counter

Many problems occur because of a mismatch between the understanding of the scope of work between the customer and the fee earner. This can occur at the beginning of the work or later on when the job needed changes but the impact is not reflected in a revised client engagement.

In this talk, Karen Eckstein from Karen Eckstein Limited and Steve Brett from E3 Compliance training will talk about the root causes of scope issues, the impact this can have and how firms can reduce the problem.